Last updated: August 2026

We want you to be happy with your purchase. Here's how returns and refunds work at Phone George.

5-Day Return Window

You may return an item within 5 days of delivery if it arrives faulty, damaged, or significantly different from what was described. To be eligible, the item must be in its original condition with all accessories, packaging, and proof of purchase.

How to Start a Return

Contact us at info@phonegeorge.shop or +234 703 482 6695 with your order reference and a description (and photo, where possible) of the issue. Our team will confirm next steps and arrange a pickup or drop-off.

Refunds & Exchanges

Once a returned item is received and inspected, we'll either replace it, repair it, or issue a refund to your original payment method, depending on the issue and your preference. Refunds are typically processed within a few business days of approval.

What's Not Covered

Returns are not accepted for change-of-mind purchases outside the 5-day window, items damaged through misuse after delivery, or items missing their original accessories/packaging without a valid reason. For pre-owned ("UK Used" / "London Used") devices, minor cosmetic wear consistent with the listed condition is not grounds for return.

Need Help?

Our support team is available around the clock — reach out any time and we'll sort it out with you.